MaiboxForwarding.com sucks.
I’m going to do something here that I advise anyone with a blog who gets screwed by a company to do, and that is call out any company that screws you over so potential customers know to avoid these companies. And countless companies are scams, but I don’t think I’ve ever been screwed so overtly by a company as MailboxForwarding.com. MailboxForwarding.com is a service like Earth Class Mail (which is also a scam, apparently) which will receive your physical mail and scan it so you can read it online, then they’ll shred or forward it to you (supposedly). There are a number of other companies like MyRVMail and VirtualPostMail which appear to be more legitimate, ethical companies, which I now wish I’d gone with.
My interaction with MailboxForwarding.com:
Myself (support tickets only, their phone # is blocked):
June x, 2010: Pay $199 for 12 months prepaid plan.
June x+2, 2010: Submit required Form 1583 to receive mail.
June x+5: No acknowledgement of receipt of Form.
June x+6, 9 am: Contact support, “Hi, have you receive my Form 1583, I sent it in several days ago.”
June x+6, 11 am: “Hello? Anyone there?”
June x+6, 1 pm: “Hello? Anyone there?”
June x+6, 3 pm: “Hello? Anyone there?”
June x+6, 5 pm: “Subject: Refund Request; Hello, I’d like to request a refund. I prepaid for 12 months service and have not used your service in anyway yet. I e-mailed a scanned 1583 form to you several days ago and you’ve shown no acknowledgement of it. I’ve been trying to get in touch with through your support system since this morning without response. This is unacceptable. I want my money back so I can find another service. Thank you.”
Customer Service response 12 hours later:
June x+6, 9:20 pm: “We haven’t gotten to your form yet, we’ll do it tomorrow.” “We cannot offer any refunds on fees already paid.”
Myself:
June x+6, 9:30 pm: “Yes, I would like to cancel my account, I do expect better support interaction. Please refund my 12 month prepaid credit card payment of $199 which I did not receive a single mail item under. Thank you.
> we cannot offer any refunds on fees already paid.
I sure hope you don’t mean that. If you do not refund my payment I will do two things which I assure you will cost you much more in the end.
I will, and I assure you:
1. File a complaint with the BBB. I’m familiar with the process as I’ve gone through it before.
2. I also have a high traffic website and will be sure to record this. Trust me when I say you don’t want to see “MailboxForwarding.com is a scam” as a top search result for “mailboxforwarding”.
Trust me when I say it’s in both our best interests to refund my money. This is no joke, and I’m very, very unhappy at this point.”
So, we’ll see if the twerps decide to return my 12 month prepayment (I’m not hopeful). In the meantime I’ll leave this review here as I’m sick of getting screwed. Additionally, MailboxForwarding.com is absolutely not a company I would trust to have access to any of my mail whatsoever. They deceive potential customers by falsely trying to appear large and professional. My MailboxForwarding.com review: MailboxForwarding.com SUCKS. Stay away. Avoid. They’re quite content to take $200 and offer absolutely nothing in return. That’s theft, scam, fraud in my book.
Update: After a run-around, they refunded my $200. Said it was “miscommunication” error on their part :/ Anyway, in fairness I’ve changed the title to simply ‘MaiboxForwarding.com sucks’.
I went with VirtualPostMail.com. They’re doing great so far. 
Edit: I really don’t care anymore, I just put this up here because I was very annoyed. Yea, there are a lot of small companies that are unresponsive and want your money, but the point is I don’t want them handing my mail and financial documents. Maybe they’re a good service now, I don’t know, and I don’t care :p but this anecdote I believe is still worth noting. That’s all.
Hey,
Glad I found your blog. Thanks for this review. I have to agree completely. Any company that treats their clients the way you were treated is clearly a scam in my books also.
And indeed, companies do not want to screw with bloggers… because the implications of poor business practices in this day and age will spread like wild fire; just think: twitter, facebook, yelp, BBB, etc. Piss someone off badly enough, and you’re a potential goners!
Thanks again!
I was debating between mailboxforwarding and virtualpostmail.com. I’ve heard of MyRVMail but don’t know anything about them yet. I’m interested in long track records, reliability, and GREAT customer reviews in my decision.
Jay
By the way…
Would love to hear about your updates and recommendation on this type of service!
P.S. Earth Class Mail is clearly a scam from all of my research – or ‘a shady business offering poor services to make a buck’ type of operation at best.
Thanks for the info…I would advise contacting your credit card company and if it is within 60 days they will credit! (:
Yes, MaiboxForwarding.com is a SCAM. They did the same to me, July 30, 2010. They never acknowledged receipt of my USPS Form 1583, which I sent in all 3 formats over 2 weeks ago. Therefore, none of my mail could be forwarded to me. They never replied to any of the tickets that I submitted at their website. Not a single request. There is no phone number on their website.
State of Michigan Corporation records show that Maibox Forwarding, Inc. is owned by Jordan Smith at 2885 SANFORD AVE SW # 101 GRANDVILLE MI 49418, and has been in business for 10 years.
You should submit a chargeback to get your money back.
Stumbled across this by fluke. Though I sympathize with your situation, I’m baffled by your claim that you are a “high-traffic) blog. Your website gets next to zero views per day, and pales in comparison even with some rather obscure web sites. Can you explain the logic underlying your statement?
Hi Kelly, your post made me smile. But no, I won’t let you see my stats.
I’ve used MBF. com for several months, and have had absolutley no problem. No, I don’t work for them. I’ve re-routed several hundred dollars worth of gift cards online, and have received every mailing ever processed through them. Guess they just don’t like you dude!
Just to find out what Patrick achieved, I did a little test.
Simply entering “MaiboxForwarding”, without quotes, into the major search engines, brings this blog post up as
#1 hit in Google,
#1 hit in Bing,
#7 hit in Yahoo.
Nice work. Now that I read the comments, I also think that Kelly’s argument is rendered invalid.
Thanks saving us the pain, just decided I will not use Mailboxforwarding.
Wow, I was thinking about using them, you saved my as.. Thanks much!
THANK YOU FOR YOUR POST.
I was about to sign up with them. I clicked on an AdWords ad that promised $9.95 and then only saw plans starting at $14.95/month. That should have been red flag #1.
Investigating VPM.com instead. Here’s hoping you just aren’t a shill for them! At least there’s no affiliate link in your post, though maybe you’re affiliated with the company. No offense – it’s like the wild wild west out here.
A tad unethical to threaten to blog about a company if they fail to refund, get a refund, and blog about them anyway, but thanks for the review.
MaiboxForwarding.com is no longer there… “Domain name is not currently registered.” use http://www.whois.net to find a phone number next time.
I have used mailboxforwarding.com for over a year. They have provided excellent service.
MailBoxForwarding.com is a scam, NEVER DEAL WITH THEM, you will get screwed by them.
I’ve been using Mailboxforwarding.com for a few months, and they’ve done ok. But I am curious why there is no phone number. My suspicions were aroused over Christmas, when my brother sent me a Christmas card with an American Express Gift Card inside it. I never recevied the card. HMMmmmm.
MyRVMail.com states: YOU AGREE AND ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR ANY DAMAGE TO MAIL OR LOSS OF MAIL BEFORE, DURING, OR AFTER MAILING OR SHIPMENT TO YOU.
SOME JACKWAGON THERE STOLE A GIFT CARD FOR A 9 YEAR OLD GIRL! BUT THEY STATE THEIR TERMS ARE CLEAR? WTF?
Guess what, I am still filing a claim against the with the USPS and the police. If you use their site they have the right to take what they want from your mail and you are SOL. What a scam!
Thank you for your blog post and the comments. I have been researching companies and they were looking better than some, but I guess that was just on the surface.
Of course there is no way to tell if they do this to everyone or just one person, but the fact is they shouldn’t be treating anyone like this. Especially when you are in the business of dealing with something as personal as people’s mail.
mm decided not to use them after reading this post. Earthclassmail it is!